Question 1

What is the SnapHatch Fly Fishing System?

Accepted Answer

SnapHatch combines an AI-powered mobile app with expert-selected Fly Kits to help anglers identify aquatic insects, match the hatch, and choose proven fly imitations and presentations.

Question 2

Does the SnapHatch App work offline?

Accepted Answer

Yes. Core features—including insect recognition and your Digital Fly Box—are available offline so you can match the hatch without service.

Question 3

Which devices are supported?

Accepted Answer

The app supports most recent iOS and Android phones. For the best experience, keep your device updated to the latest version of iOS or Android.

Question 4

What’s included with a SnapHatch Fly Kit?

Accepted Answer

Each kit includes premium, guide-selected flies organized in a durable fly box, mapped in the app’s Digital Fly Box for quick reference. Some bundles may also include accessories like a Bug Out Bag and a 1-year app subscription.

Question 5

Do Fly Kits include an app subscription?

Accepted Answer

Select products and bundles include a 1-year SnapHatch App subscription. See the product page for details before purchase.

Question 6

How do I redeem my app subscription from a purchase?

Accepted Answer

After checkout, you’ll receive an email with redemption instructions. Create or sign in to your SnapHatch account in the app and enter the code to activate your subscription.

Question 7

What is your return policy?

Accepted Answer

We offer a 30-day return window on eligible products. Items must be in original condition with all components. Initiate a return through your order confirmation or contact support for assistance.

Question 8

Do you offer free shipping?

Accepted Answer

We offer free U.S. shipping on qualifying orders. Shipping options and eligibility are shown at checkout.

Question 9

How do I choose the right flies for local conditions?

Accepted Answer

Use the app’s insect recognition, Hatch Log, and Hatch Map to identify current hatches in your area, then match them with the mapped flies and presentation tips in the Digital Fly Box.

Question 10

How is my data used?

Accepted Answer

We use your data to operate and improve app features like logs and recommendations. See our Privacy Policy for details on data collection, storage, and controls.

Question 11

How do I contact support?

Accepted Answer

Email our team at support@snaphatch.com or use the contact form on our website. We typically respond within 1–2 business days.

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